Privacy Policy
Last Updated: January 15, 2025
At Fortuixag, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website fortuixagentww.com or use our video production learning services. We're committed to being transparent about our data practices and giving you control over your personal information.
1. Information We Collect
Personal Information You Provide
When you interact with our services, we collect information that you voluntarily provide to us. This includes details you share when registering for our learning programs, contacting us, or participating in our video production courses.
- Name and contact information (email address, phone number)
- Billing and payment information for course purchases
- Professional background and experience level in video production
- Learning preferences and course feedback
- Communications you send to us, including support requests
Automatically Collected Information
Our website automatically collects certain technical information about your visit to help us improve our services and understand how our platform is used.
- IP address and browser information
- Pages visited and time spent on our website
- Device type and operating system
- Referral source and search terms used
- Course progress and completion data
2. How We Use Your Information
We use your personal information to provide and improve our video production learning services. Your data helps us deliver a personalised learning experience and maintain the quality of our educational content.
We never sell your personal information to third parties. Your data is used solely to enhance your learning experience and provide you with relevant educational content.
| Purpose | Types of Information Used |
|---|---|
| Course delivery and progress tracking | Account details, learning progress, course preferences |
| Payment processing and billing | Payment information, billing address, transaction history |
| Customer support and communications | Contact information, support requests, feedback |
| Platform improvement and analytics | Usage data, technical information, performance metrics |
3. Information Sharing and Disclosure
We maintain strict control over your personal information and only share it in specific circumstances that support our service delivery or comply with legal requirements.
Third-Party Service Providers
We work with trusted third-party providers who help us deliver our services effectively. These partners are contractually required to protect your information and use it only for the specific services they provide to us.
- Payment processors for secure transaction handling
- Email service providers for course communications
- Cloud storage providers for secure data hosting
- Analytics services for website performance monitoring
Legal Requirements
We may disclose your information if required by law, legal process, or to protect the rights, property, or safety of Fortuixag, our users, or others. This includes responding to court orders, legal investigations, or protecting against fraud.
4. Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to meet industry standards.
Your payment information is processed through secure, encrypted channels and is never stored on our servers. We use industry-standard SSL encryption for all data transmission.
Security Measures
- Advanced encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Restricted access controls and employee training
- Secure backup systems and disaster recovery procedures
- Multi-factor authentication for administrative access
5. Your Rights and Choices
You have significant control over your personal information and how we use it. We provide multiple ways for you to access, update, or remove your data, and we're committed to responding to your requests promptly.
Access and Control
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct any inaccurate personal information
- Deletion: Request deletion of your personal information, subject to legal requirements
- Portability: Receive your data in a structured, commonly used format
- Objection: Object to certain types of data processing
Communication Preferences
You can control the types of communications you receive from us. This includes course updates, promotional emails, and educational content. You can unsubscribe from marketing communications at any time, though we may still send you important service-related messages.
6. Data Retention and Deletion
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, and support our legitimate business interests. Our retention periods vary based on the type of information and how it's used.
| Information Type | Retention Period |
|---|---|
| Account and profile information | Duration of account plus 2 years |
| Course progress and completion data | 5 years for certification records |
| Payment and billing information | 7 years for tax and legal compliance |
| Website analytics and usage data | 2 years for performance analysis |
7. International Data Transfers
As a UK-based company, we primarily process your data within the United Kingdom. However, some of our service providers may process data in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.
Transfer Safeguards
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions for countries with equivalent protection standards
- Additional security measures for sensitive data transfers
- Regular monitoring of international data processing activities
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website, remember your preferences, and analyse how our platform is used. You can control cookie settings through your browser preferences.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality
- Performance cookies: Help us understand how visitors use our site
- Functional cookies: Remember your preferences and settings
- Analytics cookies: Provide insights into user behaviour and site performance
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We'll notify you of any significant changes through email or prominent notices on our website. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us About Privacy
If you have questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us. We're committed to addressing your concerns promptly and transparently.
Email: help@fortuixagentww.com
Phone: +44 115 939 7379
Address: 7 Blaydes St, Hull HU6 7RE, United Kingdom